FAQ

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FAQ

Changes of the number of guests staying.

Customers with resercation from our official website, please select the accommodation and change the number of guest staying form the “booking comfirmation”page.
I fyou have reserved through other booking sites, please change from the websites of your booking.
*Please be noted that cancelation fee might occur if the change is within cancelation policy dates.


You can also contact us from the “contact us”page, but please specify your check in date, name, and the accommodation name.
We will contact you for confirmation, so please be certain to correspond for concrete change.

Plan changes such as optional breakfast.

If you wish to add optional plans such as adding breakfast to your reservation, please contact us by 2 days prior to your check-in date.
Please pay by cash or credit card at the time of your check-in.

If you wish to send your luggage from home to the accommodation.

Please check the precautions below and send your luugage to our OFFICE.


1. Please contact us to let us know that you will send your luggage.
2. Please specify the delivery date (your check-in date) and time (AM).
3. Please specify the sender as your booking name with the check-in date.
4. Please be noted that we will not be responsible for the delay of your luggage due to the delay of delivery.

<OOZORA Inc.>
1st floor of City Eight Building, 37-8 Chudoji-Kita-cho, Shimogyo-ku, Kyoto City, 600-8812
Phone :+81-75-925-6833

Checking in your luggage before check in time.

If you wish to check in your luggage before our check-in time(3PM), please select from the 2 ways below and let us know by 2 days prior to your check-in date. RESERVATION NEEDED.


FREE DELIVERY
TIME: 10:00-14:00
PLACE: OOZORA Inc.
1st floor of City Eight Building, 37-8 Chudoji-Kita-cho, Shimogyo-ku, Kyoto City, 600-8812  Google Map
Phone #: 075-925-6833
Please come to our office at your reserved time.

1. We will need some time for check-in procedures and for room information.
2. Please make the payment here for your stay and for the accommodation tax.
3. We will keep your luggage at teh office until the cleaning service is done, and your luggage will be delivered to the house by our staff from 15:00-18:00.
4. We have a welcome  tea serservice
…………………………………………………………………………………………….

\1,000/per luggage
TIME: 9:00-14:00
PLACE: “Kyoto Delivery Service”
Hachijo-guchi exit located on the south side of Kyoto station  Map
1. Please check in your luggage within the check in time (9:00-14:00)
2. Please fill in the necessary information (accommodation name, reservation name, your phone #), and make your payment for the luggages here.
3. The luggage will be delivered to us by the “Kyoto Dellivery Service”, and our staff will put the luggage in your reserved accommodation.
4. Please come to the accommodation at the time of your reserved check-in time. Our staff will welcome you at the accommodation for check in procedures and welcome tea service.

About check-in and check-out time.
Check-in time: 15:00-19:00 / Check-out time: until 11:00 (sorry, no delay will be allowed)
Under the strict rules of the City of Kyoto, guests are required to check in with staffs at the accommodation. We are sorry but self-check-in is not allowed.
Capacity of guests

Capacity of guests are as below. Infants with beddings and children over grade school will be counted as 1 person.


HOUKA-west- : 8 persons + 2 co-sleeping baby
HOUKA-east- : 6 persons + 1 co-sleeping baby
Machiya OOZORA : 5 persons + 2 co-sleeping baby