FAQ

Changes of the number of guests staying.

Customers with resercation from our official website, please select the accommodation and change the number of guest staying form the “booking comfirmation”page.
I fyou have reserved through other booking sites, please change from the websites of your booking.
*Please be noted that cancelation fee might occur if the change is within cancelation policy dates.

You can also contact us from the “contact us”page, but please specify your check in date, name, and the accommodation name.
We will contact you for confirmation, so please be certain to correspond for concrete change.

Plan changes such as optional breakfast.

If you wish to add optional plans such as adding breakfast to your reservation, please contact us by 2 days prior to your check-in date.
Please pay by cash or credit card at the time of your check-in.

If you wish to send your luggage from home to the accommodation.

Please send the package to the inn you have reserved and pick it up yourself. (Please specify a time when you can pick up your luggage yourself.) If it is difficult for you to pick up your luggage yourself, you can send it to one of our luggage storage partners in advance and have it delivered to your lodgings for a fee (except on holidays). Please contact Kyo-no-Ozora in advance.

Checking in your luggage before check in time.

If you wish to “leave your luggage” before check-in from 3:00 p.m., please use the following charged services.

<Luggage drop-off at affiliated stores> *Up to 2 pieces of luggage / 1,000 yen per piece *500 yen from the third piece Hours: 9:00 – 14:00 (reservations must be made in advance in one-hour increments) Reception location: Restaurant “Kyo no SAKESORA（京のSAKESORA)” Google Map 1F East, 162 Nishisakai-cho, Shimogyo-ku, Kyoto, Japan Process: (1) Please come to the store at the time you were informed in advance. (2) Please pay the baggage delivery fee, accommodation charge, and accommodation tax. Our staff will also complete a simple check-in procedure. (3) We will take your luggage and deliver it to your hotel between 3:00 p.m. and 8:00 p.m., after the rooms have been cleaned. (4）You may enter your room after 3:00 p.m. ＜Please note that＞ * Advance reservations must be made in one-hour increments (e.g., 10:00-11:00 in advance in one-hour increments). If you do not show up within the pre-reserved time, we will not be able to accommodate you due to the arrangements to be made with the delivery company. Please note that we cannot accept time changes on the day of delivery. *Please note that the advance luggage storage service is not available on holidays of affiliated stores. Please use the following paid services. *Please note that the following items cannot be checked in. (Refrigerated and frozen food (except for items that have been kept cold by the customer), musical instruments, items that are deemed too heavy to transport, items that are deemed dangerous, and other items that are deemed difficult to store or deliver) ……………………………………………………………………………………………. \1,000/per luggage TIME: 9:00-14:00 PLACE: “Kyoto Delivery Service” Hachijo-guchi exit located on the south side of Kyoto station Map 1. Please check in your luggage within the check in time (9:00-14:00) 2. Please fill in the necessary information (accommodation name, reservation name, your phone #), and make your payment for the luggages here. 3. The luggage will be delivered to us by the “Kyoto Dellivery Service”, and our staff will put the luggage in your reserved accommodation. 4. Please come to the accommodation at the time of your reserved check-in time. Our staff will welcome you at the accommodation for check in procedures and welcome tea service. <Other Luggage Services> Coin lockers are available at Kyoto Station. If you wish to use them, you can search the availability of coin lockers at the following URL. We hope you will make use of this service. Availability search site ▷https://www.akilocker.biz/mobile/area.html?locationId=JR_KYOTO

About check-in and check-out time.

Check-in time: 15:00-19:00　／　Check-out time: until 10:00 or 11:00 (sorry, no delay will be allowed)

Under the strict rules of the City of Kyoto, guests are required to check in with staffs at the accommodation. We are sorry but self-check-in is not allowed.